The Personio Help Center
Helpful information to answer your questions – our Help Center gives you 24/7 access to all relevant information about our software.
Our Team – Your Customer Service
As Personio’s Customer Service Team in Munich, we ensure that you receive the exceptional service you deserve. We’re there for you whenever you have questions, encounter problems, are confronted with any other challenge, or would like to give us feedback on our software.
Customer Newsletters
We'll always keep you up to date via our customer newsletters: Get optional updates on new features in Personio, exclusive customer offers, as well as invitations to customer events, user studies and / or beta tests.
9.6 out of 10 points
what our customers give us in customer satisfaction surveys.
2.5 hours
the average time we need to answer your written questions.
14 seconds
the average waiting time for all incoming calls.
Personio Support Hub
Information about all software functions
With our Support Hub, we have created a central area that combines a wide range of information and makes it directly accessible.
Visit the integrated Help Center for detailed information about each area, find out when new features become available to you, take an interactive tour through the settings for the various functions, or send our service team a message whenever you need competent support on a specific issue.
Your customer service is the best!!!
Teresa Degischer, Head of HR - Studydrive GmbH
I have been working with Personio since the spring of 2016 and cannot recommend it highly enough. It isn’t just the tool that’s great, it’s also the exceptional Customer Service team, who are always available, always supportive, always patient and professional. There isn’t a question they don’t have a friendly, competent answer to. You’re the best! Keep going, and many thanks!
Irma Kummer, Senior HR Manager - CrossLend GmbH
Over 5,000
Happy Customers
To ensure that Personio offers you the greatest possible added value, we exchange ideas with our clients every day. This is what they say about working with us and our HR software.
Customer Success Management
Looking for holistic support and strategic cooperation? Contact us and learn more!
The online Personio Community
Our service and networking community all about Personio and HR topics. Ask any question and get support from other Personio experts and our own staff.